FAQ's

Q. Are their any guarantees on prescription orders placed with NiceRx?
A. NiceRx takes pride in providing quality prescriptions for less. Since we are committed to exceeding the satisfaction of our customers, our offices are opened Monday through Friday, from 9:00 AM to 6:00 PM (EST).

Q. Why do I have to complete an online medical questionnaire?
A. Just like a traditional physician's visit where a form is completed at the doctor's office, the NiceRx online medical questionnaire is used to evaluate the efficacy and safety of your prescription request.

Q. How can I place an order with NiceRx?
A. After you find the prescription of your choice on our site, you can place your an order on our secure server. All information input into our system is encrypted to protect your privacy and ensure the confidentiality of your online order. Next, you will complete an online medical questionnaire so that your prescription order may be authorized by a United States licensed medical practitioner. Upon approval of your order, a physician will write the prescription; send it to the pharmacy and then your order is shipped directly to you from FedEx.

Q. Once I receive my prescription, who should I contact if I have any questions?
A. All prescriptions are mailed with explicit information regarding, the usage, dosage, any other precautionary information, along with our board certified pharmacist's contact information for you to make any inquiries regarding your prescription.

Q. What is an online medical consultation?
A. Online medical consultations are the groundbreaking concept of healthcare today. The online medical consultation entails the utilization of the Internet to enhance patient communications to obtaining physician care. Although online medical consultations will not ever completely replace a traditional doctor's visit, an online questionnaire is completed as it would be in a physician's office.

Q. What prescription medications are dispensed at NiceRx?
A. Our prescriptions are FDA approved medications that are prescribed from online consultations. Please peruse our site to learn more about the quality medications that we offer.

Q. What is NiceRx's process and procedure for delivering prescription medications?
A. As soon as our customer's prescription is approved by our licensed physicians; it will be submitted to the pharmacy for fulfillment. As soon as the pharmacy receives the prescription, it is filled and shipped via FedEx to you.

Q. How will the package of my prescriptions arrive?
A. In order to maintain the confidentiality of our patient customers, NiceRx ships all packages in plain packaging.

Q. What happens when a physician does NOT authorize my order?
A. Our system is designed to only charge your credit card account upon physician approval ONLY. As a result, if your prescription is unauthorized for any reason, you will NOT be charged.

Q. Can my daughter sign for my prescription if I'm not at home at the time of delivery?
A. No, in order to release a prescribed medication, an adult signature is required. It assures protection for children and others.

Q. If I miss the delivery, how can I obtain my prescription delivery?
A. If an adult is unavailable to sign for the package, Federal Express will make up to three delivery attempts. Additionally, you may retrieve your prescription from the pick-up facility if an adult is not available to sign for you.

Q. Do you ship orders everyday?
A. Even though NiceRx processes prescriptions Monday through Friday, our pharmacies do not process prescription orders over the weekends. Any orders placed after twelve, noon (EST) on Friday and over the weekend will not be evaluated by a physician until Monday.

Q. How may I obtain a refund for any medications I return?
A. Based on the guidelines of the laws mandated by the federal government, it is illegal to accept returned prescription medications.

Q. Does NiceRx make any deliveries to P.O. Boxes?
A. Unfortunately, it is illegal for prescribed medications to be delivered to a post office box.

Q. If I place an order with NiceRx, is my credit card information protected?
A. Absolutely, NiceRx uses an SSL encryption technology to assure complete online privacy and confidentiality.

Q. How soon after I place my prescription order, can I expect the delivery?
A. Generally, all orders are placed in dispatch within 72 hours during weekday business hours (Monday-Friday). All orders made over the weekend will be expedited on Monday morning.

Q. After I place an order, how will I know if my prescription was received by NiceRx?
A. After you place an order with NiceRx, we will send you an automatic order confirmation. It will provide you with an "order number" so that you can use it as a reference number – in case you need to contact us with any questions regarding your order.

Q. Is there a way for me to check on the status of my order?
A. Absolutely. To check the status of your order, click on the Customer Service icon and enter either your order number or password along with your email address.

Q. What is the return policy of NiceRx?
A. Since, we take great pride in extending complete satisfaction to our customers, we ask that you contact us at customerservice@NiceRx.com and we will follow-up with you immediately to solve any issues.

Q. What should I do if I receive the wrong prescription?
A. Although, NiceRx will rarely send the wrong medication, human error is unavoidable. If you receive the wrong prescription, please contact the pharmacy number detailed on your prescription. The pharmacist will help you obtain the correct prescription.

Q. How come, the tracking number of my order is not available or viewable on the Fed Ex System?
A. As soon, as your prescription has been fulfilled, and as soon as FedEx scans the order into their computer system (usually after 8:00 PM EST) the tracking number should be accessible from the Fed Ex System.

Q. What shipping methods are available?
A. In order to maintain the affordability of our prescriptions, the only shipping NiceRx offers at this time is FedEx 2nd Day Air only. Due to regulations, we are unable to ship orders to P.O. Boxes. A valid adult signature at the time of delivery is required.

Q. How may I cancel a prescription order?
A. In general, NiceRx does not grant cancellations for orders that have been evaluated and reviewed. Since each doctor is compensated for each script authorization and rejection, any approved medications are automatically paid to the physician.

Q. Is there a number I may call to place my order over the phone?
A. YES, the number to call is 1-866-800-0692 and then follow the first prompt, option number one. For any other inquiries, follow the prompts for customer service.